Privacy Policy

Tetstall Medical Services

Effective Date: 20/6/26

Last Updated: 20/6/26

1. Introduction

Dr Emma Tetstall (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health privacy laws.

This Privacy Policy explains how we collect, use, disclose, and store your personal information, including health information, when you use our website or engage with our services.

2. What Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name, date of birth, address, phone number, email

• Emergency contact details

• Medicare number and health fund details

2.2 Health Information (Sensitive Information)

• Medical history and clinical notes

• Test results, referrals, and specialist reports

• Treatment and medication details

2.3 Website and Technical Information

When you visit our website, we may collect:

• IP address and device information

• Browser type and operating system

• Pages visited and usage data

• Cookies and analytics data

3. How We Collect Information

We collect personal information in several ways, including:

• Directly from you (in person, phone, online forms, email)

• From referring doctors, specialists, or healthcare providers

• From Medicare, My Health Record (where authorised), or health funds

• Through our website (including cookies and analytics tools)

4. Why We Collect and Use Your Information

We collect and use your information for purposes including:

• Providing medical care and treatment

• Communicating with you and other healthcare providers

• Managing appointments and billing

• Complying with legal and regulatory obligations

• Improving our services and website functionality

We will only use or disclose your health information for purposes directly related to your care unless you consent otherwise or we are required/authorised by law.

5. Disclosure of Your Information

We may disclose your information to:

• Other healthcare providers involved in your care

• Pathology and diagnostic services

• Medicare, private health insurers, and government agencies

• IT service providers and secure cloud storage providers

• Accreditation and regulatory bodies (where required)

We take reasonable steps to ensure that third parties handle your information in accordance with Australian privacy laws.

6. Overseas Disclosure

Some of our service providers (e.g. cloud or IT systems) may store data overseas. Where this occurs, we take reasonable steps to ensure that your information is protected in accordance with Australian privacy requirements.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including:

• Secure electronic medical record systems

• Encryption and access controls

• Staff confidentiality agreements and training

8. Access and Correction

You have the right to:

• Request access to your personal information

• Request corrections if your information is inaccurate or incomplete

Requests can be made in writing using the contact details below. We may charge a reasonable administrative fee where permitted.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

• Improve user experience

• Analyse website traffic

You can manage cookie preferences through your browser settings.

10. Direct Marketing

We do not use your personal or health information for direct marketing without your consent. You may opt out of receiving communications at any time.

11. My Health Record

Where applicable and authorised, we may upload information to the My Health Record system in accordance with the My Health Records Act 2012 (Cth). You can control access to your My Health Record independently.

12. Retention of Information

We retain medical records in accordance with legal requirements, generally:

• Adults: at least 7 years from the last entry

• Children: until age 25

13. Complaints

If you have a concern about your privacy, please contact us in writing.

We will respond within a reasonable timeframe. If you are not satisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

14. Contact Us

Dr Emma Tetstall

399 Crown St

Phone02 4271 5440

Email: admin@dremmatetstall.com

15. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.